Quality Assurance

ARA uses closely monitored production control procedures in the development of deliverable data and products for our customers. ARA personnel and subcontractors are only authorized to work on products that are explicitly required by delivery orders.

ARA personnel and subcontractors perform their tasks under the supervision of experienced and knowledgeable ARA Program Managers, Project Leaders, and Task Managers. They use the best production equipment and software available to support their product development and delivery efforts. Deliverable products are reviewed in their formative stages, throughout their development, and prior to delivery. When digital data is to be delivered, as is the case with electronic documents or software deliveries, every attempt is made to ensure that the delivery is virus free.

Quality assurance is an integral part of our management process. Because we believe that quality assurance is such a significant element in the delivery of superior products and services, ARA has assigned Mr. Roger Dumont as the ARA NAVSEA Seaport Enhanced Quality Assurance and Customer Satisfaction Manager.

ARA's formal evaluation and quality control procedures specify formal quality checks on plans, outlines, documents, software products, processes, and procedures. In maintaining quality assurance standards, we recognize the interaction of several factors:

• quality of personnel assigned to the project
• control of each work activity
• detection and elimination of all problems through ongoing audits and reviews
• quality assurance of products through periodic reviews

ARA has a strong commitment to maintain projects on schedule and within budget. To ensure that quality is not compromised, we:

• plan for product review and revision during initial development of tasks
• maintain highly qualified technical specialists
• use reach-back into all the resources of ARA and all our partners to provide technical input and oversight for richer products and services
• reference the original project/task objectives and plans when performing quality reviews

ARA's management organization is charged with the responsibility of ensuring that quality assurance procedures are implemented and observed in all professional tasks. Deliverables are evaluated on the basis of technical accuracy, completeness, coherence, and clarity. Software is tested to verify that quality standards are met. ARA's quality assurance provides the strong foundation upon which we have built our reputation for excellence in delivered products.

ARA strives to provide a service that is positioned more as a partnership, where we concentrate efforts to help our customers achieve their business goals. Continuously improving the quality and responsiveness of services is a major goal, while seeking to lower the cost of engineering and technical support is another.

For more information, please contact: Roger Dumont.